Free shipping on all US orders!

Shipping & Delivery

When can I expect to receive my order?

Orders placed before 12 pm PST will be shipped out the same business day, if not the next business day.  Shipping is free within the US with an option for express delivery.

Please expect to receive your order in between 2-5 business days, depending on the delivery address. We are located in Los Angeles, California.

Tracking details will be emailed to you once your order has been shipped. To track your order status online, please visit our Track Order page.

Can I change the shipping address once the order has been placed?

If the order hasn’t shipped yet, we can still change the address for you.

Does Free Shipping apply to all orders?

Free shipping only applies to orders shipped within the contiguous United States.

Do you ship internationally?

Top Canvas does ship internationally!  Shipping prices may vary based on size and location.  You will see the applicable shipping charge reflected in your shopping cart after entering the shipping address at checkout.  Taxes and duties do not apply.

Why am I being charged extra by customs?

International taxes and duties are not included in your order and will need to be paid before delivery.  The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by topcanvas.com.

Do you ship to P.O. boxes?

Most items can be delivered to P.O. boxes. However, there are some size limitations.  Please follow your local PO box guidelines.

Do you ship to U.S. military bases?

We are more than happy to ship items to military service members.  Please know that shipping fees apply to orders shipped to overseas military bases.

Make sure you include the unit and box numbers for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.

I received my tracking number, but it doesn’t show any movement, what should I do?

If it has been more than three days since your order has shipped and movement is not reflected on the shipper’s website, or it has been more than 72 hours since the last tracking update, please contact us support@topcanvas.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We always recommend asking if any family member has got the package for you, check around your property, or with neighbors to ensure your package was not misplaced.  If, after checking in, you were unable to recover your package, please contact us at support@topcanvas.com.

 

Which shipping carrier does TopCanvas use?

We ship via USPS and UPS.