When can I expect to receive my order?
Orders placed before 12 pm PST will be shipped out the same business day, if not the next business day. Shipping is free within the US with an option for express delivery.
Please expect to receive your order in between 2-5 business days, depending on the delivery address. We are located in Los Angeles, California.
Tracking details will be emailed to you once your order has been shipped. To track your order status online, please visit our Track Order page.
Can I change the shipping address once the order has been placed?
If the order hasn’t shipped yet, we can still change the address for you.
Does Free Shipping apply to all orders?
Free shipping only applies to orders shipped within the contiguous United States.
Do you ship internationally?
Top Canvas does not ship internationally. Sorry, we do not ship internationally right now.
Do you ship to P.O. boxes?
Most items can be delivered to P.O. boxes. However, there are some size limitations. Please follow your local PO box guidelines.
Do you ship to U.S. military bases?
We are more than happy to ship items to military service members. Please know that shipping fees apply to orders shipped to overseas military bases.
Make sure you include the unit and box numbers for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
I received my tracking number, but it doesn’t show any movement, what should I do?
If it has been more than three days since your order has shipped and movement is not reflected on the shipper’s website, or it has been more than 72 hours since the last tracking update, please contact us firstname.lastname@example.org for further assistance.
What should I do if the tracking website states my package was delivered, but I never received it?
We always recommend asking if any family member has got the package for you, check around your property, or with neighbors to ensure your package was not misplaced. If, after checking in, you were unable to recover your package, please contact us at email@example.com.
Which shipping carrier does TopCanvas use?
We ship via USPS, UPS and FEDEX.