‘Koi Fish in Lotus Pond’
Most orders placed before 12 pm PST will be shipped out the same business day, if not within 1-2 business days.
Please expect to receive your order in between 2-8 business days, depending on the delivery address. We are located in Los Angeles, California.
Tracking details will be emailed to you once your order has been shipped. To track your order status online, please visit our Track Order page.
If the order hasn’t shipped yet, we can still change the address for you. Please contact us at email@example.com with your order number and the address you would like to change to.
Free shipping only applies to orders shipped within the contiguous United States.
Top Canvas does ship internationally! Shipping prices may vary based on size and location. You will see the applicable shipping charge reflected in your shopping cart after entering the shipping address at checkout. Taxes and duties do not apply
International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by topcanvas.com.
We will contact you for another address if shipping to the P.O. box is not available for your order.
We are more than happy to ship items to military service members. Please know that shipping fees apply to orders shipped to overseas military bases.
Make sure you include the unit and box numbers for APO/FPO/DPO shipping addresses (if assigned). To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
If it has been more than three days since your order has shipped and movement is not reflected on the shipper’s website, or it has been more than 72 hours since the last tracking update, please contact us firstname.lastname@example.org for further assistance.
We always recommend asking if any family member has got the package for you, check around your property, or with neighbors to ensure your package was not misplaced. If, after checking in, you were unable to recover your package, please contact us at email@example.com.
We ship via USPS and UPS.
The following sizes are not eligible for free return shipping: Canvas – 20″ x 30″, 24″ x 36″ , 36″ x 36″, 32″ x 48″
We would gladly accept your return, but orders shipped outside of the Contiguous United States do not qualify for free returns and are the customer’s responsibility.
Please contact us at firstname.lastname@example.org with your order number, and we will assist you from there!
Before choosing the right size of art for your wall, please take measurements of the wall you desire to place your wall art, so you know how much space you have got. For a better idea of the different sizes we offer, please refer to the size comparison chart on the product page.
The canvas size is indicated in Width” x Height”.
Landscape: Width” is larger than Height”
Portrait: Width” is smaller than Height”
You can hang them in the bathroom or outdoors, but we do not recommend it to be hung in environments with excessive moisture as the moisture can seep into the canvas and the canvas may get damp or damaged.
Actual colors may vary due to differences in the color calibration of monitors, so there may be a slight difference in the colors.
We try our best to make sure the color is printed as life-like as possible in the product photo, but we cannot guarantee a perfect match of colors.
We only offer stretched canvases.
But we offer rolled prints in other paper materials – Poster Paper and Peel & Stick. Select “Rolled Print” from the product type for more information.
Each canvas print has a different size, shape, and orientation. Unfortunately, we do not offer custom sizing for canvas prints.
Every canvas is ready-to-hang with a pre-installed hanger and nail included.
Please Contact us with the title or product number of the artwork you are interested in and we’ll see what we can do for you.
Your image size and quality matter the most when you are creating your own canvas print. We recommend that you upload the biggest, highest resolution image you have for the best quality outcome.
You may upload images that are formatted as “jpg” and “png”
Simple enhancement or customization is offered at no additional cost, please contact us at email@example.com with your image and request and we’ll work from there.
Unfortunately, we do not offer custom sizing.
Custom sizing is available, please Contact us for more sizing options.
We will contact you only if we have issues with the image you uploaded or if you have requested a touch up of your image. Otherwise, your custom print will be dispatched within 1-2 business days from the date of purchase.